Support

Getting Help

We're here to help you with any questions or issues you may have while using So Vapid. Whether you need technical assistance, have account questions, or want to report a problem, we're committed to providing you with the support you need.

Contact Support

For all support inquiries, please reach out to us at:

When contacting support, please include as much detail as possible about your issue, including any error messages you may have encountered and the steps you took before the problem occurred.

Response Times

We aim to respond to all support inquiries within:

• Technical issues: 1-2 business days
• Account questions: 1-2 business days
• General inquiries: 2-3 business days

Common Issues

Before contacting support, you may want to try these common solutions:

• Refresh your browser or restart the app
• Clear your browser cache and cookies
• Check your internet connection
• Try logging out and logging back in

Account Issues

If you're having trouble with your account, such as login issues or password resets, please contact us with the email address associated with your account. We'll help you resolve the issue as quickly as possible.